Frequently Asked Questions
Everything you need to know about your skincare journey.
When will my order ship?
Orders are typically processed within 1-2 business days. Once shipped, you will receive a tracking number via email to monitor your delivery status.
Are your products safe for sensitive skin?
Yes, our products are formulated with natural ingredients and are specifically designed to be gentle on sensitive areas, though we always recommend a patch test first.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, please contact our support team to initiate a return or exchange.
Do you ship internationally?
Currently, we ship to the United States, Canada, and select international destinations. Shipping costs and delivery times vary by location.
Are Bushbalm products vegan and cruelty-free?
Absolutely. We are committed to ethical beauty; all of our products are 100% cruelty-free and do not contain any animal-derived ingredients.
How do I use the soothing oils?
For best results, apply a few drops to clean, dry skin daily. Our oils are most effective when used immediately after showering or hair removal.